FAQs

For more information contact the Care Sphere Home Care Packages team on 1300 240 828 or info@caresphere.com.au

  • The Home Care Packages program is a government-subsidised program that provides long-term support for older people who want to stay living at home. The client must first apply for a package and then choose from a list of providers. The services available and fees will vary from provider to provider.

  • There is no minimum age requirement but Home Care Packages are mostly for elderly Australians. In some cases, younger people with disabilities, dementia or special care needs may be able to access a Home Care Package if they have been assessed and approved by an Aged Care Assessment Team; and if a provider is able to offer an appropriate package for the person.

  • Care Sphere packages are managed by our partners at Happy Living, Better Living Home Care and Just Home Care Packages. Our services include but are not limited to:

    Domestic assistance: cleaning, shopping assistance, assistance to pay bills

    Personal care: assistance with showers and dressing, might be ongoing or post hospital admission

    Community transport: to health care appointments, social activities, shopping

    Health care assistance through allied health specialists, nurses, dieticians, psychologist and counsellors

  • Level 1 – people with basic support needs

    Level 2 – people with low level care needs

    Level 3 – people with intermediate care needs

    Level 4 – people with high care needs

  • Visit MyAgedCare.gov.au for an eligibility assessment.

    Wait to receive a letter advising the outcome of your assessment.

    Wait to receive a letter and be assigned a Home Care Package. This letter will include your unique referral code and the date that you must enter into a Home Care Agreement to prevent your package being withdrawn.

    Visit MyAgedCare.gov.au and search for a Home Care Package provider or contact Care Sphere and work out the costs.

    Enter into a Home Care Agreement.

    Start your services.